As the customer service rep for our Indianapolis small business computer customers, I listen carfeully to anything they have to say. I listen to the praise as well as the complaints. As much as we love the praises, we analyze every complaint or concern from our customers. One of the issues that we experienced lately relates to our computer help desk. The service the clients were receiving was fine. The problem was when they received it. For example, when someone at their office comes in early and finds there is a problem, they would call into the helpdesk. The helpdesk does not open until 8:00 so the person is not able to get assistance until the helpdesk would call them back about 8:15-8:30. Port-to-Port has listened and we're changing our hours to start the helpdesk at 7 am.
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