Computer Tech Support

How do you respond when someone tells you your offer is too good to be true? I find it extremely difficult to come up with a response that is acceptable to them. While I know that I wouldn't be making the offer if I couldn't deliver, the other person usually doesn't have enough experience with me to be able to have blind faith in my ability to perform. That leaves me wishing I had made a lesser offer to start with.

This is the situation we often find ourselves dealing with when we propose our Pertingo(r) Computer Support Service to organizations. Inevitably, we play the "Is this included?" game. Even our computer consulting peers make fun of the Pertingo(r) offering. They refer to Port-to-Port Consulting as the "All-You-Can-Eat guys. In a sense we are. We view the agreement between us and our Indianapolis small business computer consulting customers as an employment agreement. We compete more against the single inside guy than we do against the other central Indiana computer outsourcing companies. 

If you hired a guy, you'd expect him to work hard at whatever is required to keep your organization moving forward. We do the same. Sometimes, your inside guy would have to put in extra hours to handle a particularly difficult task. In general, you expect that to be a part of his normal compensation because there will also be times when he has little to do, or he needs to cut out early for a cross country meet or something.

In the final analysis, the Pertingo(r) offer isn't too good to be true. It's a fair deal for everyone. It seems better because it's compared to astronomical hourly rates charged by other IT consultants. We find that by doing more, we're able to avoid the things that consume huge amounts of time. At first, it seems counterintuitive, but think about how much easier it would have been to lose those first few extra pounds instead of waiting until you had dozens of pounds to lose.