Computer Tech Support

One of mycolleagues and I went to the gym after work the other day to work out.  As the workout went on we both noticed how sore we were becoming but said that's good because it means we are improving ourselves.  It is that way for our Indianapolis small business computer support customers as well.  As their businesses mature and grow, they have to keep exercising them to keep them strong and growing.  Our task as their computer consultants is to work along side them so their technology can change as it needs to.  Sometimes, we are involved in those planning meeting but other times we are not.  Often, people don't realize that a decision they're make directly impacts their computer network and should at least include input from the outsourced IT department.  We have had trouble with a couple of clients lately in this area.  One of them uses email to run their business.  Due to the amount of email they were storing we needed to make changes to their system to allow them to keep the email in the way that they prefer. We attempted to change their behavior by archiving email instead of keeping it. They decided as an organization that they wanted to keep the email. ( As their computer consultants we can only advise them.) So, we spent many late nights dealing with corrupt mail storage to get them working. The reality is that they have outgrown their current configuration and need to do some significant upgrades. So even though the large bill for equipment may be painful, it is necessary for them to continue to grow and develop.

This incident reminded me that they hired us to be their computer consultants. Our not saying something turned out to be more painful than just telling them what they needed to hear and addressing it from there.