Indianapolis Computer Help Desk

 I have a long time customer who used to refer to me as his "fucking genius" when he described me to others. At the time Port-to-Port started providing computer network consulting to his company, he hadn't done much with PCs and our knowledge amazed him. Today, he regularly tells me about things that he discovered about computer consulting that I didn't know. He has become his own computer consulting genius. Whether it's true or not, he considers himself more of a peer to me in his computer tech support knowledge.

That word genius has always bothered me, even before Apple gave that appellation to its computer help desk people in their stores. I don't think anyone who truly is a genius would ever refer to himself that way. I certainly haven't met anyone who describes himself as a genius with whom I would agree, but I have met some real geniuses along the way. The problem with topics like computer outsourcing is that the field is so vast that it's just not possible for any one person to know all that is needed to make a small business most successful -- not even the smallest of them. Yet, for the same reason, it's possible for any one person to know more about a single topic in technology than even the brightest of all the business computer support experts you can round up.

In the years that I've been providing computer services to Indianapolis small businesses and Not For Profits, I've become a lot more humble about what I know and don't know. There has never been a time when I would have described myself as a genius, but I was willing to toss around the word expert with wreckless abandon. I won't even try that any more. The PC based Information Technology industry is still less than 30 years old. New things happen every day. Significant new things happen every month. If you could know all there is today and didn't continue to learn, your knowledge would be nearly useless in about a year.

At Port-to-Port we're not computer experts, but we continually strive to be.