It Support Services

Ok, so in my last post, I brought up the question of why is it so hard to maintain an accurate IT inventory in the outsourced world.  This time, I'll try to provide some information on ways to at least get close, while exploring some of the problems that still remain.

As I've worked in the world of Indianapolis small business computer support, I've learned that simply relying on a physical inventory is not good enough, but it is a place to start, and a necessary evil.  The problems arise from forgetful (or lazy) technicians doing the inventory.  Often times, it's just not as important as another task on their schedule.  Another issue is that some companies purchase computers without your prior-knowledge and then ask you to get it setup immediately.  Often times this means setting the computer up remotely which hinders your ability to do a full inventory of the computer (make, model, serial numbers, etc).

Ok, so if you can't really rely on a physical inventory, then that means we need a software inventory right?  Yes, and no.  There are several types of inventory software that each behave in a different manor.  No matter the type, the general benefit is that once you have a client installed on each computer, it is contantly talking back to a server.  This means your database at least has an accurate machine count.  Issues still arise from having to install a client on each computer, and this doesn't necessarily provide you with make, model, and serial numbers.  These types of software are generally better for getting an accurate count on the number of computers, not necessarily a full inventory.

So, what's the best solution?  I haven't had the pleasure of trying everything that's out there, but, in my experience as an in small business computer support, I believe it to be a combination of software and physical inventory.  You need to do the physical inventory to get serial numbers and such as well as taking the opportunity to install your inventory software client.  As a part of this, I would also recommend looking into preventing computers you haven't accounted for from logging on to your network.  This prevents the user from purchasing a computer and not telling you until something breaks.

I hope this helps get you pointed in the right direction in your own IT support services.  I have intentionally not included a list of recommended softwares as I haven't had a chance to test them all.  However, if you are looking to use a free solution, I have tested (and liked) Spiceworks.  I even got good support from their forums.