My name is Damon Richards. I was born and raised in Indianapolis. I attended Indianapolis Public Schools then went to the Rose-Hulman Institute of Technology in Terre Haute. I met my wife of 25 years while in Terre Haute. Along the way, I've lived briefly in San Antonio and Los Angeles before returning home to Indianapolis where Susie and I chose to raise our three children.

After having spent nearly five years in the Air Force and another three at Indiana Bell Telephone Company, I struck out on my own with a life-long friend to start Port-to-Port Consulting. We were pretty naive when we started, but we had the idea that technology was just as important to small organizations as it was to big ones. We had seen the kind of resources and knowledge that big organizations threw at technology. We had also seen what smaller organizations had to accept as technical expertise. Port-to-Port's goal was, and still is, to bring the power of technology to the smaller organizations so they can be as successful as they choose to be. We provide focus, comfort, and support through tactical and strategic implementation of your computer network.

Along the way we've learned more about business, and strive to keep up with the pace of technology. We developed a delivery model that we call Pertingo. Through Pertingo, we are impacting the work day of more than 1,000 people in a positive way. This blog will chronicle the things we've learned that make us believe that Pertingo is the way IT support ought to be delivered.

I invite you to join the discussion. Tell us about your successes and disasters in business computer support. We'll share some of our successes and failures as well.