As a species, we don’t care much for change. Even in an ever-changing industry like computer network consulting, I’m often amazed at how resistant to change my peers are. It even sneaks into the thinking of our company from time to time. I overheard a couple of my staff members in a discussion recently. One said to the other, “If you don’t like change, you picked the wrong place to work.”

I found that to be refreshing. One of the most important ways in which we add value to our Indianapolis computer services customers is to stay aware of changes that might impact their businesses. Most of the changes that occur in computer outsourcing won’t be important to any individual business, but every change makes a difference to some business. We are responsible for bringing those pertinent changes to the attention of our computer network consulting clients so they can decide how to respond to the change. A significant side effect of this is that our organization is constantly in a state of flux. As Stephen Haeckel said, “Innovation is disruptive and a natural enemy of efficiency, stability, and predictability.” Port-to-Port Consulting is an interesting place to work.

In another conversation on which I eavesdropped, I heard this statement: “We have to get it together before the next guy gets here.” I laughed out loud in response. The truth is, we have it together. It doesn’t often look like it because we’re constantly changing, which means it doesn’t stay together very long before something changes. This constant churn is most obvious at the interface between our Help Desk and our computer outsourcing customers. As we make changes to keep up with technology and best practices, our customers are sometimes confronted with a different way of doing things. We work to make a smooth transition if we can. We redirect the bulk of the change to us internally. Still, we know that the best fit customers for Port-to-Port are the ones who can adjust to change.