Pertingo Computer Support

Last month, I was one of the computer tech support specialists who were guests on WFYI's No Limits radio show. Along with Regina Miller and Chris Flood, we answered questions about computers for callers during the one hour show. While No Limits is a fairly new show, the station reported that the response to the computer technology show was high. In fact, later in the month, the station re-aired that episode during their holiday hiatus.

The experience was a lot of fun for me. It made me start to think that Indianapolis could use a computer network services call-in show. It would be a neat way to provide useful information to the community about issues that we all have to fight with our home and small business computer networks.

I would have altered the format just a bit for this topic. John Krull, the show's host, generally takes calls, or emails, or tweets from the audience and then presents them to his guests to discuss. In the world of computer help desk work, it is imperative to talk thru the problem with the person. Troubleshooting a problem that gets described as a printing problem but turns out to be a keyboard problem is hard to do without the involvement of the person with the problem.

That's what made me think of the Car Talk format. Tom and Ray spend a good deal of their show querrying the callers to be sure the problem they have is the same as the one they described. They have a little fun with it as well. Both of these elements would make a computer call-in show less frightening to callers.

What do you think?